I once had a spa experience that was so profound that I have never forgotten it. About 20 years ago I went to my favorite local spa for a massage. The treatments always started with a foot soak. The newest member of the team was assigned and responsible for this part of the experience. He or she would wash, dry and apply lotion to your feet and legs. All of the other times, I (like this time) was reading a magazine and didn’t really notice this part of the treatment. But, this day, I was “awakened and pulled away” from the reading. Something was different…. I set the magazine down and looked at the spa tech. The look on her face was…. “love”. I have tried to explain it many times over the years but no other words can describe it and how it impacted her touch. I was literally drawn to her and the movements she was using to accomplish her “job”. We didn’t speak as she intently, with focused love and attention took such good care of me. It touched my heart so much that I actually cried. Yes, I mentioned it to the manager, and yes, I tipped BIG. But that was not why she did it. It was apparent that she loved what she was doing.
I have, like I’m sure you have, experienced the opposite way too many times. You know what I’m talking about; you got the spa technician that didn’t like her job and didn’t even want to be there. And we paid for that?!?
My challenge for you this month is to add some love into your treatment rooms this month. How do you do that? Here are a few idea’s:
- Start with the intention. Remind yourself what you love about what you do and why you do it. Put positive words in your heart and in your mind before stepping foot into the treatment room.
- Send a hand written note to a client that you haven’t seen in a while. Tell them that you have missed them, how much they mean to you and that you appreciate them.
- One of our grads (Laurie Neronha) recently shared with me a wonderful thing that she does: she puts a little hand written note or card under the blanket on the treatment bed. Can you imagine being in a new treatment room getting ready and turning back the blanket to find a special customized note just for you, telling you how much you mean to the therapist and thanking you for coming in? (What a great way to set the mood). I don’t know about you, but I would be thrilled and would definitely come back.
Please share with me what you do to create inspiration with your clients; I would love to hear it.